Role Description

As a Support & Service Center Assistant, you will deliver industry-leading support and be a champion for customer happiness. Providing an amazing customer experience is one of our core strategies for growth and differentiation - we want our customers to continue to love Ondas and to drive positive referrals.

Through this role, you will get to work directly with our customers — CEOs, founders, and operations managers of fast-growing companies all around the world. As part of our growing Customer Experience (CX) team your primary responsibilities will be to provide high quality support to our customers and use the insights from your support interactions to be a spokesperson for our customers’ needs.

• Provide email support — Play a pivotal role in managing customer relationships through email correspondence and ticket resolution.
• Gain a deep understanding of our product — You’ll understand the ins and outs of the physical logistics and software components of Ondas, and communicate your knowledge to customers via email.
• Influence product — You’ll work closely with our CX team to communicate and implement customer and operational needs.
• Follow playbooks and update our documentation — Use and update our CX playbooks to drive best practices for email resolution.

Qualifications

• Driven by impact: You consistently see the possibility in what could be.
• Learn by doing: You are motivated by results and understand which problems are most important to solve first.
• Form deep relationships: You can easily put yourself in others’ shoes and enjoy understanding varying perspectives.
• Organized and data-driven: Attention to detail and organization is important in ensuring success in a CX role.

Requirements

• Able to work remotely.
• Strong written and verbal communication skills — you can maintain a personable, friendly, and natural tone with all our customers.
• Comfortable solving new ambiguous, complex problems that we may not have encountered before.
• Detail-oriented with exceptional organizational skills.
• Energized by helping others.
• Bonus points if you have experience in a customer-facing role at a B2B or SaaS company.

Benefits

• Competitive salary and equity in Stable.
• Unlimited vacation time.
• Medical, dental, and vision insurance.
• Starter 401k.
• Opportunities to shape the future of Stable and grow your career.