For 39 years, DSI has provided enhanced value that delivers results for our clients and partners.

Zendesk Administrator

AdministrationAdministrationFull TimeRemoteTeam 201-500Since 1984H1B SponsorCompany Site LinkedIn

Location

United States

Posted

51 days ago

Salary

Not specified

Bachelor DegreeEnglish

Job Description

- Serve as the primary administrator and owner of Zendesk for Field Operations - Configure and maintain ticket routing, groups, forms, fields, views, and macros - Monitor daily ticket flow to ensure requests are routed to the correct teams - Manage ticket movement between departments to prevent delays and bottlenecks - Build and maintain automated workflows using triggers and automations - Monitor SLAs and aging tickets to ensure visibility into service risks - Set up alerts and notifications for SLA breaches and overdue tickets - Partner with Analytics to support reporting and dashboard development - Collaborate with Field Operations teams to improve workflows and ticket handling processes

Job Requirements

Experience as a Zendesk power user or administrator
Strong working knowledge of Zendesk configuration, including forms, fields, views, groups, macros, triggers, and automations
Experience managing ticket routing and multi-department support workflows
Ability to manage high-volume ticket flow in a fast-paced operational environment
Strong organizational skills with high attention to detail
Comfortable communicating with leadership and cross-functional teams
Ability to identify process gaps and recommend system-based improvements
Experience supporting SLA tracking, operational reporting, or performance visibility
Strong written and verbal communication skills
Ability to work independently and prioritize competing requests

Benefits

Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period
401k Plan with employer matching
Paid vacation, personal/sick days, and bereavement time
Employee Profit Sharing Program
50% AT&T wireless discount
Paid training
Advancement opportunities, we prefer to promote from within!