• Maintains relationships with key internal and external clients. • Initial communication point, and owns all client communication, gather complex client requirements, and triage incoming opportunities/projects. • Establishes and maintains excellent relationships with internal/external clients, and production colleagues worldwide. • Gathers and analyzes new client requirements. • Collaborates with various members of the production to assess the scope of work and produce cost estimates when needed. • Triages client requests, and performs handovers to project teams. • Advises clients regarding best practices for translations and setting translation budget guidelines. • Helps clients and project teams troubleshoot issues that may arise during the project process. • Identifies improvements to existing workflows and processes. • May attend client meetings to support the generation of future project deliverables. • Responsible for collecting customer satisfaction data and act as a point of escalation.