• You'll be successful in this role if you possess a blend of empathy, strategic thinking, and relentless dedication to customer satisfaction. • You are a proactive problem-solver, adept at understanding the unique needs and goals of each SMB client. • Conduct regular, data-focused account reviews that are rooted in driving customer outcomes and resolving customer issues ahead of renewal. • Maintain accurate records of customer interactions, transactions, organizational changes and feedback, while using this data to improve future strategies. • Stay updated on Thanx product developments and industry trends to provide knowledgeable support and advice to customers.