• Work with supervisor to execute multiple, highly complex TMF processes in relation to the global eTMF system and Global TMF roadmap • Manage validation of the eTMF system for change controls, data migration as well as integration • Oversee operational aspects of eTMF including support tickets, access requests • Create new processes using various tools, to improve system and business processes • Assist in the creation and maintenance of eTMF reports and dashboards as required • Utilize eTMF tools, dashboards, and technology to analyze TMF metrics, and to communicate with study teams, peers, and system end users on actions required • Communicate and actively collaborate with managers and leaders concerning the TMF processes, eTMF system, and pending inquiries • Attend and participate in department meetings, and end user forums to develop increased knowledge and application of system tools, to improve business processes