Director, SMB Account Management – New Verticals

Account ManagerSalesFull TimeRemoteLeadTeam 10,001+H1B SponsorCompany SiteLinkedIn

Location

Arizona + 5 moreAll locations: Arizona, California, Colorado, Illinois, New York, Washington

Posted

3 days ago

Salary

$227.7K - $334.8K / year

Seniority

Lead

8 yrs expEnglish

Job Description

• Lead Implementation and Account Management teams across SMB and select Mid-Market merchants. • Own performance and sales org design, driving retention and growth outcomes. • Create clarity, structure, and accountability in evolving processes. • Own and deliver against quarterly and annual performance targets. • Develop repeatable motions for activation, upsell, cross-sell, and new product rollout. • Influence across Merchant Strategy, Sales Ops, Product, Finance, Engineering, Support, HR, and Recruiting. • Build strong internal networks to unblock constraints and accelerate progress. • Hire, coach, and develop high-performing managers and frontline teams.

Job Requirements

  • 8+ years of progressive experience in sales, account management, merchant success, or related go-to-market leadership roles.
  • 5+ years leading managers and scaled frontline teams.
  • Experience growing SMB and/or Mid-Market accounts in high-growth, evolving environments.
  • Proven track record of achieving or exceeding performance goals while building infrastructure.
  • Experience building or scaling a business, vertical, or product.
  • Strong cross-functional leadership experience within matrixed organizations.
  • Demonstrated ability to manage multiple complex initiatives simultaneously.
  • Ability to effectively interface from C-suite executives to frontline reps.
  • Comfort with core sales and CRM tooling (e.g., Salesforce, reporting dashboards, productivity tools).

Benefits

  • 401(k) plan with employer matching
  • 16 weeks of paid parental leave
  • Wellness benefits
  • Commuter benefits match
  • Paid time off
  • Paid sick leave
  • Medical benefits
  • Dental benefits
  • Vision benefits
  • 11 paid holidays
  • Disability insurance
  • Basic life insurance
  • Family-forming assistance
  • Mental health program

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