• Handle inbound call/chat volume, with expectations of taking between 40-50 inbound customer calls/chats per 8-hour workday • Complete all Brand Sales Trainings (BST) each month • Meet 85% schedule adherence to assigned schedule as referenced in Genesys phone system • Maintain excellent customer service standards through call quality, problem solving, ownership over any customer issue, and going above & beyond to address all needs • Maintain customer records by logging and retaining correct and precise information in Salesforce.com • Proactively identify and report website, process, product page, or post‑call issues or bugs encountered during your daily workflow • Work with a team of 15-20 other sales associates • Success will be measured through call quality, and profit dollars generated monthly • Demonstrate strong verbal communication skills with the ability to engage guests