• Act as the lead and architect for Dynamics 365 CRM and Business Central solutions: define architecture, solution patterns, and integration strategies. • Own DevOps and release processes for D365 environments: design and operate CI/CD pipelines, environment provisioning, automated deployments, rollback procedures, and release governance. • Design and deliver complex integrations (middleware and custom APIs). • Be the escalation point for vendor-managed integrations (eOne/SmartConnect, third-party connectors). • Troubleshoot and resolve production incidents (Azure AD/OAuth token flows, authentication failures, performance bottlenecks, data integrity issues); coordinate with Microsoft and third-party vendors. • Lead data strategy: migrations, ETL, data model design, dimension/financial mapping between CRM and Business Central, data quality and reconciliation. • Drive security, compliance, and operational best practices. • Establish standards: coding guidelines, automated testing, code reviews, branch strategy, and solution packaging for Dynamics/AL/C#/JS. • Interface with product owners, Finance, Sales, and other stakeholders to translate business strategy into robust, scalable technical solutions. • Contribute domain expertise to inform future platform architecture decisions and migration planning as the organization evolves its technology stack. • Maintain system documentation, runbooks, architecture diagrams, and release/change logs.