Whatnot
Whatnot: Buy, Sell, Go Live
Product Manager, Payments
Location
California + 2 moreAll locations: California, New York, Washington
Posted
54 days ago
Salary
$240K - $320K / year
Bachelor Degree10 yrs expEnglish
Job Description
• Own the product vision and roadmap for Payments, balancing short-term wins with long-term platform investments that support extremely fast growth and international expansion.
• Deeply understand stakeholder needs from sellers managing their businesses to Finance teams closing monthly books to CX resolving refund disputes; and translate them into clear product strategies and scalable systems.
• Define and own core payments metrics including authorization rates, payout success, refund rates, processing costs, and financial accuracy. Use these to guide prioritization and measure impact.
• Drive execution across multiple workstreams, coordinating backend payments systems, payment integrations, and frontend UX while managing dependencies and timelines.
• Build the financial data foundation the business needs, including ledger systems that power internal reporting, seller transparency and tools they need, and accurate month-end closes.
• Partner cross-functionally with Finance, Legal, Trust & Safety, CX, and Operations to ensure compliance, manage risk appropriately, and support efficient operations at scale.
• Establish metrics and experimentation frameworks to validate performance, test new capabilities, and continuously improve outcomes for users and internal teams.
Job Requirements
- 10+ years of product management experience with significant focus on payments products and platforms (card/alternative payments, payouts, refunds, chargebacks, ledger systems).
- Proven experience owning high-volume, mission-critical payments systems at marketplace, fintech or platform companies, including deep familiarity with processors like Stripe, Braintree, Adyen, or similar.
- Strong product leadership, including setting strategy, influencing cross-functional partners, and driving complex initiatives from 0→1 and 1→N.
- Deep understanding of financial data, reconciliation, and reporting, particularly supporting Finance, Accounting, and month-end close processes in high-transaction-volume environments.
- Demonstrated ability to work in ambiguous, fast-paced environments, making sound decisions with imperfect information and balancing speed with risk and quality.
- Proven track record using data and experimentation to inform product decisions, measure impact, and iterate on complex systems.
- Strong product discovery and execution skills, translating multi-stakeholder problems into clear requirements and simple, intuitive experiences.
- Excellent cross-functional communication, with experience partnering closely with Engineering, Design, Finance, Legal, CX/Ops, and risk-oriented teams.
- High empathy for users and stakeholders, with passion for building trustworthy, transparent financial experiences.
- Nice to have: Experience in a marketplace or multi-sided platform where payments, incentives, and marketplace dynamics are tightly coupled.
Benefits
- Offers Equity
Related Guides
Related Categories
Related Job Pages
More Product Manager Jobs
Product Manager54 days ago
Full TimeRemoteTeam 10,001+Since 1956H1B Sponsor
Product Manager for Antibody Detection at Thermo Fisher Scientific
Product Manager54 days ago
Full TimeRemoteTeam 11-50
Join National Dentex - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have several labs throughout the country. Our team is g...
Product StrategyProduct RoadmapCross-functional LeadershipProduct Lifecycle ManagementMarket AnalysisCompetitive AnalysisProgram ManagementBudgetingForecastingPerformance MeasurementVoice of CustomerProduct PositioningPricing StrategyGo-to-Market PlanningRegulatory ComplianceHardware Product ManagementSoftware Product ManagementMedical Device DevelopmentDental CAD/CAM3D ScanningClinical WorkflowsCustomer Training
United States
Product Manager54 days ago
Full TimeRemoteTeam 1,001-5,000H1B Sponsor
Senior Product Manager overseeing data features for Compass Platform at Veeva
SQL
Product Manager54 days ago
Full TimeRemoteTeam 5,001-10,000Since 1998H1B No Sponsor
Director of Platform Product Management overseeing student learning experiences at Sophia Learning