• Foster strong, enduring relationships with veterinarians, encouraging their professional and personal satisfaction in their roles • Primary point of contact for an average of 20 veterinarians (equating to approximately 8 doctors on-call per day) • Oversee and prioritize calendars, manage doctor schedules, and approve PTO requests • Ensure exceptional service by monitoring appointments, addressing and resolving client concerns, and managing escalations with empathy and efficiency (ex: accidents, injuries, unique client requests, and unusual circumstances) • Occasional partnership with Crematory Relationship Administrator and client to ensure the highest level of care and service for families • Report/present to the Senior Practice Managers any updates or suggestions for standard operating procedures (SOPs) to help ensure quality in operations • Engage in professional cross-functional collaboration to ensure knowledge of systems and processes to appropriately provide front line support to doctors • Update departmental metrics