CCR GROUP logo
CCR GROUP

Gold Genesys and Microsoft partner, state-of-the-art technology solutions and services globally for contact centers

Client Success Manager

Customer Success ManagerCustomer SuccessContractRemoteMid LevelTeam 51-200Since 2011H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

2 days ago

Salary

Not specified

Seniority

Mid Level

Associate Degree2 yrs expEnglish

Job Description

• Build and maintain strong relationships with customers, acting as their trusted advisor and advocate within Orbit Farm. • Guide new customers through onboarding processes, ensuring they understand and can effectively use our solutions. • Monitor customer accounts, track usage and performance, and identify opportunities for upselling or cross-selling. • Collaborate with technical support and operations teams to resolve customer issues promptly and effectively. • Drive customer satisfaction and loyalty by anticipating needs and delivering proactive support. • Provide regular updates to management on customer health, engagement metrics, and potential risks.

Job Requirements

  • 2 - 3 years experience in customer success, account management, or related roles (preferably in SaaS or technology services).
  • Excellent verbal and written communication skills in English.
  • Strong organizational and time-management abilities.
  • Ability to work independently and manage multiple priorities.
  • Familiarity with CRM tools and customer success platforms is a plus.
  • Comfortable learning and explaining technical solutions to non-technical users.

Benefits

  • Fully remote role with all necessary training and access provided.
  • Competitive hourly pay based on experience.

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