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HealthEdge

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Service Delivery Manager

ManagerManagerFull TimeRemoteSeniorTeam 1,001-5,000Since 2005H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

3 days ago

Salary

$95K - $105K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

• Serve as the primary point of contact for multiple customers, managing day-to-day Agile Services delivery • Build and maintain strong, long-term customer relationships through clear and proactive communication • Proactively identify, track, and mitigate service delivery risks • Plan and facilitate regular customer and internal meetings • Produce and distribute regular delivery metrics and status updates • Oversee the accuracy and timeliness of records in customer-facing ticketing and project management systems • Manage contractual commitments around deliverables, scope, and billing

Job Requirements

  • Healthcare software industry experience is required
  • Bachelor’s degree in Computer Science, Information Systems, or a closely related field (or foreign equivalent)
  • Minimum 5+ years of progressive experience managing end-to-end delivery of professional services and customer solutions
  • At least 4 years of experience in: Maintenance and/or Managed Services, Customer relationship management, IT or software project management
  • Customer-facing engagement with senior manager or director-level stakeholders
  • Demonstrated experience with Agile delivery methodologies and best-practice frameworks such as ITIL, Lean, Six Sigma, or SAFe

Benefits

  • Remote or hybrid work environment with collaboration across multiple time zones
  • Health insurance
  • Professional development opportunities
  • Paid time off

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