Astound Broadband

The Manager of Strategic Programs leads high-impact seasonal and promotional marketing campaigns to accelerate revenue growth, partnering across various departments to ensure fully integrated campaigns that drive subscriber acquisition. This role serves as the primary owner for major commercial moments, ensuring strategic planning, flawless execution, and alignment with business objectives.

The Base Management Manager supports the Director in executing key initiatives across the customer lifecycle, focusing on churn reduction, revenue growth, and customer experience enhancement through data-driven strategies. This involves managing retention campaigns, analyzing performance metrics like NPS and satisfaction drivers, and collaborating with various departments to operationalize lifecycle initiatives.

The Acquisition Manager will support the Director in developing and executing customer acquisition initiatives to drive subscriber and revenue growth, leading day-to-day management of data and mobile acquisition programs. This role involves supporting product sell-in, providing analytical and operational support across acquisition touchpoints, and managing mobile acquisition strategy and performance.

This role leads, supports, coaches, and enables Business Partner, Affiliate, and Retail sales teams, translating organizational growth strategies into practical, measurable field actions. The manager collaborates with Sales, Marketing, Finance, and Operations to refine playbooks, strategies, and incentives to focus teams on high-value opportunities.

The Senior Marketing Analyst transforms complex marketing, customer, and product performance data into actionable insights to guide strategic decisions across the organization. This involves analyzing multi-source datasets, building advanced visualizations, supporting campaign optimization, and developing predictive models.

The Director of Base Management will develop and direct strategic retention offer strategies and related campaigns to meet subscriber and revenue goals, providing leadership across functional areas to shape and integrate retention strategies with a focus on scalable, data-centric approaches. This role involves working closely with leadership to understand churn drivers, conducting operational reviews, establishing performance metrics, and leading cross-functional partnerships to implement retention solutions and optimize customer experience.

This role supports core sales activities by managing the sales pipeline, coordinating business development initiatives, and delivering actionable insights to senior leadership. Key responsibilities include analyzing sales data, designing and delivering training programs, and ensuring effective use of sales tools like CRM platforms.

The Marketing Specialist will support the planning, execution, and optimization of integrated marketing initiatives across multiple channels and markets to drive customer engagement, subscriber growth, and brand visibility. This includes assisting with campaign development, creative coordination, audience data management, performance tracking, and operational support like budget tracking.

The Community Engagement Manager is responsible for strengthening local market presence through strategic partnerships, grassroots marketing, sponsorships, and community programs to drive brand awareness and customer acquisition. This role involves translating national campaigns into hyperlocal activations, partnering with various internal teams to execute high-impact programs, and positioning Astound as a community-focused broadband provider.

The Marketing Specialist will support the planning, execution, and optimization of integrated marketing initiatives across multiple channels and markets to drive customer engagement, subscriber growth, and brand visibility. This includes assisting with campaign development, creative coordination, audience data management, performance tracking, and operational support like budget tracking.