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CVS Health

Bringing our heart to every moment of your health.

Telesales Sales Manager

SalesSalesFull TimeRemoteSeniorTeam 10,001+Since 1963H1B No SponsorCompany SiteLinkedIn

Location

Ohio + 3 moreAll locations: Ohio, Oklahoma, Tennessee, Texas

Posted

3 days ago

Salary

$68K - $142.4K / year

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

• Coach, train, develop core defined team to achieve sales targets by product line • Daily management and accountability of defined teams’ callback management, queue adherence, cross-sell, upsell, retention, referral, and other program KPIs • Key collaborator with other sales leaders, quality and member experience teams • Continued oversight of day to day quality and performance management programs for defined set of agents • Operational year-round virtual floor support • Consistently developing defined team of agents to deploy training curriculum, enhance tactics and techniques to enhance sales productivity, ROI, as well as lead product expertise of the team • Support recruitment and onboarding of new agents through defined onboarding and training process as needed • Maximize the operational effectiveness of the contact center operations (eg. Sales, conversions, quality) by leveraging call center best practices and infrastructure • Ensure adherence of CMS, Federal, and State Guidelines throughout the lifecycle of the sales process to include: following scripts, defined process with expert product presentations and sales expertise through quality assurance auditing coaching and reporting

Job Requirements

  • 2-3+ years with Medicare telesales experience
  • 2-3+ years of extensive knowledge of Medicare products and telesales leadership operating model (i.e. coaching, training, developing)
  • 2-3+ years of experience with managing to call center KPIs
  • High degree of computer and data literacy (Microsoft office and call center technologies)
  • Life & Health insurance license is a plus but not required to be employed (required to obtain within 90 days from employment start date)
  • Proven ability to work under pressure and deliver superior quality of work in efficient manner

Benefits

  • Affordable medical plan options
  • 401(k) plan (including matching company contributions)
  • Employee stock purchase plan
  • No-cost programs including wellness screenings
  • Tobacco cessation programs
  • Weight management programs
  • Confidential counseling
  • Financial coaching
  • Paid time off
  • Flexible work schedules
  • Family leave
  • Dependent care resources
  • Colleague assistance programs
  • Tuition assistance
  • Retiree medical access

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