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IT Support Specialist – L1

IT SupportIT SupportFull TimeRemoteTeam 51-200Since 2021H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

50 days ago

Salary

Not specified

2 yrs expEnglishCloudDNS

Job Description

• Provide IT support through voice and chat channels • Troubleshoot and resolve issues related to Helpdesk/Troubleshooting, Active Directory (AD), and Domain Name Systems (DNS) • Manage Windows Servers and utilize ConnectWise or other ticketing systems • Handle user creation/termination and application installations • Set up printers and resolve internet down issues • Configure and troubleshoot Office 365 and Office suite applications • Handle VIP ticket requests and priority user support • Recover and restore files (both locally and in cloud-based systems) • Respond to single user compromised email accounts • Set up drive mapping and access to network resources • Respond to and troubleshoot site-wide Wi-Fi and network outages

Job Requirements

At least 2 years of hands-on experience in an IT support role
Strong working knowledge of Windows environments, including Active Directory, DNS, Windows Servers, Office 365, basic networking, and common end-user systems
Comfortable diagnosing and resolving a wide range of IT issues across desktops, servers, and network-related problems
Able to provide clear, professional support over voice and chat, including assisting VIP or priority users when needed
Careful and accurate when handling user access, drive mapping, system changes, and routine updates