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IT Support Specialist

IT SupportIT SupportFull TimeRemoteTeam 51-200H1B No SponsorCompany Site LinkedIn

Location

New York

Posted

56 days ago

Salary

Not specified

Bachelor Degree2 yrs expPortuguese

Job Description

• Act as remote on-site technical support for users in the New York office. • Support employee onboarding and offboarding processes. • Set up workstations, meeting rooms, and video conferencing equipment. • Provide general IT troubleshooting, acting as first-level support. • Manage the internal IT support ticket queue, performing triage and escalation when needed. • Follow escalation protocols and ensure timely responses to support requests. • Participate in an on-call rotation, when required.

Job Requirements

2–3 years of experience in IT support within a corporate environment.
Degree in Computer Science or a related field.
Proven experience with Windows 10 installation and troubleshooting.
Hands-on experience with Microsoft Office 365.
Experience with Active Directory.
Knowledge of networking and system troubleshooting.
Experience with ticketing systems and escalation protocols.
Ability to work in a fast-paced, dynamic environment with minimal supervision.
Strong communication, organizational, and problem-solving skills.

Benefits

Work with an international team, supporting U.S.-based users.
Remote-first work model.
Full support from Ubiminds: HR, career guidance, and administrative services.
Collaborative environment focused on professional growth.

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