• Nurse liaison who coordinates care and communicates pertinent medical information among the Injured Worker, the Insured, and the Carrier to facilitate appropriate treatment. • Deliver efficient, cost-effective communication for work injuries, MVAs, liability claims, LTD/STD, and other referred services. • Follow all policies/procedures in the Case Management (CM) plan; retain accountability for the CM process. • Accept referrals as assigned by the Director of Case Management. • Make initial contacts per CM plan; schedule initial assessment; obtain date of next physician appointment. • Confirm assignment with referral source; clarify special handling instructions. • Build professional relationships with clients; treat claimants with dignity. • After physician appointments, contact Carrier and Insured per protocol; maintain ongoing communication with Injured Worker, Insured, and Carrier. • Record data and billing in CaseAnyplace; submit timely monthly reports (Preliminary, Initial, Progress, Closing). • Attend physician appointments; obtain diagnosis, prognosis, treatment plan, rehab length, estimated RTW (modified/regular duty), and MMI/Full Recovery as appropriate. • Refer to Vocational Counselor for job analyses (modified/regular duty) when appropriate and approved by Carrier. • Recommend IME physicians; coordinate and attend IMEs. • Coordinate transportation as needed. • Provide translation as needed (for bilingual nurses). • Monitor treatment plan; attend therapy sessions when appropriate; maintain contact with therapists for updates. • Request transfer of files to Vocational Counselor when appropriate (LMS, Voc Rehab). • Assist Carrier/Insured with RTW planning (modified or regular duty). • Provide information to Defense Attorneys as appropriate. • Promote teamwork with all staff members. • Maximize accurate, appropriate billable hours per monthly target (8 hrs/day).