Role Description

This role supports student enrollment, customer communication, scheduling coordination, and administrative operations across swim school locations.

• Customer Service & Lead Management
  • Manage inbound and outbound calls, emails, and messages from families.
  • Provide clear information about swim programs, pricing, and schedules.
  • Convert inquiries into enrolled students.
• Enrollment & Scheduling Coordination
  • Schedule swim lessons and coordinate class availability.
  • Manage bookings, cancellations, and reschedules.
  • Coordinate schedules between families and instructors.
• Customer Communication & Retention
  • Follow up with leads and enrolled families.
  • Provide updates, reminders, and class information.
  • Ensure a positive customer experience throughout the enrollment process.
• CRM & Administrative Support
  • Maintain accurate student records in the CRM.
  • Update enrollment status, notes, and customer interactions.
  • Assist with reporting, tracking, and internal documentation.
• Operational & Marketing Support
  • Assist management with administrative workflows.
  • Support coordination tasks across swim school locations.
  • Assist with light social media or marketing coordination when required.

Qualifications

• Minimum 2 years of experience in customer service, client support, or virtual assistant roles.
• At least 2 years of experience scheduling appointments, coordinating calendars, or managing service bookings.
• Minimum 2 years of experience handling inbound inquiries and follow-ups via phone, email, or messaging platforms.
• At least 2 years of experience using CRM systems or customer management tools such as HubSpot or similar platforms.
• Minimum 2 years of experience managing multiple operational tasks simultaneously such as customer communication, scheduling, and administrative tracking.

Requirements

• Experience with CRM systems such as HubSpot or similar platforms.
• Familiarity with Google Workspace, Zoom, RingCentral, Canva, or related tools.
• Ability to learn new tools and workflows quickly.
• Professional and quiet remote work setup (PC) with reliable high-speed internet.
• Strong Zoom presence and polished communication skills.
• Ability to balance client interactions with administrative responsibilities.
• Submission of an introductory video is required as part of the hiring process.

Benefits

• Stable, full-time remote work paid in USD.
• Opportunity to support a nationally recognized education brand.
• Career growth within customer experience and operations roles.
• Professional remote work culture and training support.
• Long-term development opportunities with growing U.S. businesses.