• Provide multi-hour software demonstrations and training (on-site and off-site) to employees, prospects and existing customers • Setup, configure, and maintain demonstration database(s) • Conduct appropriate research and analysis on prospective customer needs and state requirements in order to appropriately tailor product conversations and demonstrations • Consult with staff at all levels of a prospect’s organization (C level, Director level and End User) to drive needs analysis and answer product related questions, technical questions, and process questions • Drive the sales process through other marketing efforts (i.e., trade shows) as needed • Develop and regularly update demonstration materials (internal, external, and client-specific) • Participate in customer user groups and product advisory boards as a technical expert and Product SME • Liaison with other internal departments (i.e., help desk, product, projects, quality assurance/testing, implementation services) as needed to ensure sales demo/implementation objectives are in current alignment with product evolution/customer needs and new customers are properly transitioned into implementation