• Own the logo and revenue renewal for an assigned portfolio of customer accounts • Build and maintain trusted relationships with key stakeholders across the customer lifecycle • Serve as the internal voice of the customer and advocate for customer needs in planning, delivery, and product feedback • Partner with Sales to ensure seamless transitions between onboarding, adoption, and renewal • Monitor customer health scores, usage data, and engagement signals to anticipate risk and proactively intervene • Conduct regular business reviews and renewal readiness checkpoints with each customer • Coordinate onboarding and technical delivery with assigned Solutions Architect • Support configuration, hygiene, and issue resolution in partnership with the Shared Success team • Act as an expert resource in Bugcrowd’s solutions, educating customers on product capabilities relevant to their unique business cases • Ensure execution of customer journey touchpoints, including onboarding, program performance and health, business reviews, retention, support, aging submissions and other opportunities • Understand and articulate business value and outcomes by aligning usage and adoption of Bugcrowd to strategic business goals of customers • Collaborate with Paid Program Managers (where applicable) to support delivery of Enhanced and Premier service tiers • Document and maintain account plans, customer profiles, and success metrics in Gainsight and Salesforce