Yelp

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Senior Communications Manager, AI and Product

Artificial IntelligenceArtificial IntelligenceFull TimeRemoteTeam 1,001-5,000Since 2004H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

55 days ago

Salary

$106K - $198K / year

Bachelor Degree8 yrs expEnglish

Job Description

• Product communications for launches: Develop strategy, craft messaging, manage stakeholders and cross-functional coordination, and drive execution for product and feature launches • Media relations for product and AI narratives: Drive media opportunities, and build and maintain strong relationships with both traditional and non-traditional media, including podcasts, Substacks, newsletters, content creators, and more • Proactively develop compelling storylines: Develop and weave together cohesive narratives that connect complex product features and AI advancements, resonating with target audiences and reinforcing Yelp’s product innovation • Executive communications for C-level and senior executives: Advise and provide real-time counsel to senior executives, ensuring they are well-prepared for media, speaking, and other opportunities, and serving as a trusted advisor on messaging and reputation management • Cross-functional relationship-management: Collaborate across Product, Engineering, and Marketing to advise on release strategies and identify product and technology storytelling opportunities that reinforce Yelp's AI and innovation narratives • Project management of communications initiatives: Coordinate cross-functional teams, set timelines, ensure deliverable quality, and drive execution for product launches, campaigns, and major comms milestones • Messaging and material development: Draft messaging, statements, and briefing materials to support AI and product communications objectives • Issues management: Support communications needs as they arise, including crisis comms and policy issues related to product and AI

Job Requirements

  • 8+ years of experience in product and consumer tech communications, including experience with AI or similar emerging technologies; a blend of in-house and agency experience preferred
  • Product communications expert: Proven track record of leading communications for high-profile and complex product launches, adept at navigating cross-functional teams, and delivering successful outcomes in dynamic, high-stakes environments
  • Strategic communicator: Understand the landscape of consumer tech and AI, with a clear vision for building impactful narratives and measurable outcomes
  • Media-savvy relationship builder: Creative and tenacious storyteller with strong existing relationships across key media (traditional and digital), excels at landing high-impact stories across channels
  • Exceptional storyteller: Ability to craft compelling narratives and messaging for a range of audiences, can map varying product and AI features into cohesive, impactful stories, and has a sharp eye for detail in writing, editing, and presentation
  • Executive communications expert: Skilled at coaching senior leaders for high-visibility opportunities, including media interviews and events, ensuring they represent the company with clarity and confidence
  • Results-driven collaborator: Excel at managing multiple priorities, a team player, and thrive at cross-functional project management in fast-paced, evolving environments
  • Proactive problem-solver: Anticipate opportunities and challenges, think two steps ahead, and are energized by complexity, turning ambiguity into action

Benefits

  • Full medical, vision, and dental
  • 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter)
  • 12 paid holidays, plus one floating holiday
  • Up to 14 weeks of parental leave
  • Monthly wellness subsidy
  • Work from home reimbursement
  • Flexible spending account
  • 401(k) retirement savings plan
  • Employee stock purchase plan

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