Thermo Fisher Scientific logo
Thermo Fisher Scientific

The World Leader In Serving Science

Field Service Engineer II, Electron Microscopy

Field EngineerField EngineerFull TimeRemoteSeniorTeam 10,001+Since 1956H1B SponsorCompany SiteLinkedIn

Location

Montana

Posted

2 days ago

Salary

Not specified

Seniority

Senior

Bachelor Degree3 yrs expExperience acceptedEnglishElectron

Job Description

• Conduct on-site installation, repair, calibration, testing, and maintenance of electron microscopy systems, including: Scanning Electron Microscopes (SEM), Transmission Electron Microscopes (TEM), Focused Ion Beam (FIB) systems • Diagnose and resolve complex mechanical, electronic, vacuum, and software-related system issues. • Perform scheduled preventive maintenance to maintain system performance and reliability. • Serve as a primary technical resource for assigned customers and territory. • Develop and maintain positive working relationships with customers, system users, and internal teams. • Provide technical support to customers and assist other field service engineers with troubleshooting activities. • Travel frequently to customer sites, sometimes on short notice, to resolve service issues. • Submit detailed field service reports and maintain accurate service documentation. • Provide customer training on system operation, maintenance, and best practices. • Ensure compliance with safety procedures and quality standards in laboratory and industrial environments. • Provide feedback to product quality, engineering, and service teams regarding system performance and improvement opportunities.

Job Requirements

  • Bachelor’s degree in Electronics, Engineering, Physics, Chemistry, or related technical field OR equivalent combination of education and technical experience
  • 3+ years of hands-on technical experience installing, troubleshooting, repairing, and calibrating complex analytical instrumentation such as SEM, TEM, FIB, or similar systems
  • Experience diagnosing and repairing ultra-high vacuum systems and high voltage equipment
  • Valid driver’s license required
  • Ability to travel up to 75% within assigned territory
  • Physical ability to lift up to 50 lbs. and work in laboratory environments
  • Proficiency in English required, additional languages beneficial
  • Strong electronics and mechanical troubleshooting skills with the ability to diagnose issues to the component level
  • Ability to read and interpret technical documentation, electrical schematics, and system diagrams
  • Strong analytical and problem-solving skills
  • Excellent customer service and communication skills
  • Strong organizational and time management capabilities
  • Proficiency with Microsoft Office and service management software
  • Ability to effectively train customers on equipment operation and maintenance
  • Demonstrated success achieving customer satisfaction goals.

Benefits

  • Health insurance
  • Paid time off
  • Flexible working hours
  • Professional development

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