Thermo Fisher Scientific logo
Thermo Fisher Scientific

The World Leader In Serving Science

Field Service Engineer III – EM

Field EngineerField EngineerFull TimeRemoteSeniorTeam 10,001+Since 1956H1B SponsorCompany SiteLinkedIn

Location

Pennsylvania

Posted

2 days ago

Salary

Not specified

Seniority

Senior

Bachelor Degree5 yrs expExperience acceptedEnglishElectron

Job Description

• Perform installation, repair, calibration, and maintenance of advanced electron microscopy systems, including: Scanning Electron Microscopes (SEM), Transmission Electron Microscopes (TEM), Focused Ion Beam (FIB) systems. • Troubleshoot and resolve highly complex system-level failures involving electronics, vacuum systems, high voltage systems, and integrated software. • Serve as a technical escalation point for other field service engineers and support complex service cases. • Lead complex installations, upgrades, and system rebuilds. • Mentor and provide technical guidance to junior field service engineers. • Develop strong strategic relationships with customers and serve as a trusted technical advisor. • Deliver advanced customer training on system operation, maintenance, and best practices. • Provide feedback to engineering, product development, and quality teams to improve system reliability and serviceability. • Support continuous improvement initiatives across the field service organization. • Maintain accurate service documentation and provide input for improving service procedures and technical documentation.

Job Requirements

  • Bachelor’s degree in Electronics, Engineering, Physics, Chemistry, or related technical field or equivalent combination of education and advanced technical experience.
  • 5+ years of hands-on experience installing, maintaining, and troubleshooting sophisticated analytical instrumentation such as SEM, TEM, FIB, or similar systems.
  • Extensive experience diagnosing and repairing ultra-high vacuum and high voltage systems.
  • Expert-level electronics and mechanical troubleshooting skills.
  • Deep understanding of electron microscopy systems and subsystems.
  • Advanced ability to diagnose complex system-level failures.
  • Strong customer relationship management skills.
  • Excellent communication and mentoring abilities.
  • Ability to train customers and internal engineers on advanced system functionality.
  • Strong analytical and organizational skills.
  • Valid driver’s license.
  • Ability to travel up to 75% within assigned territory.
  • Ability to lift up to 50 lbs and work in laboratory environments.
  • English proficiency required, additional languages beneficial.

Benefits

  • Standard work schedule (Mon-Fri)
  • Health insurance availability
  • Professional development opportunities

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