Passport logo
Passport

Global Growth, Built for Brands

Director of Marketing Services

Chief Marketing OfficerChief Marketing OfficerFull TimeRemoteLeadTeam 201-500Since 2017Company SiteLinkedIn

Location

United States

Posted

57 days ago

Salary

Not specified

Seniority

Lead

Bachelor Degree8 yrs expEnglish

Job Description

• Work closely with our Vice President of Customer Success on enterprise-level account opportunities for partnership and growth. • Own customer growth and satisfaction KPIs for international client marketing impact • Develop and refine international marketing and ecommerce strategy playbooks • Act as a senior strategic advisor, guiding clients on cross-border strategy and marketing effectiveness • Partner with Product, Marketing, and Revenue Operations to shape roadmap priorities based on international customer needs. • Partner with Sales on strategic renewals, expansions, and pitch strategy for international clients. • Serve as a go-to resource for our customers international marketing needs • Travel to client sites to build relationships with key customer stakeholders • Collaborate with product and engineering to develop product enhancements and data stories to support our customers • Contribute to internal processes and workflow documents for successful customer engagement and management, and work cross-functionally within Passport to deploy them • Become an expert on the Passport product, while keeping up with industry trends and news

Job Requirements

  • 8+ years experience in Customer Success, Consulting, Ecommerce, or DTC Marketing; 3+ years leading managers or senior employees
  • Direct experience and proven results driving DTC marketing
  • Demonstrated success working with enterprise or high-growth SaaS/ecommerce companies
  • Experience guiding performance strategy across global markets (e.g., EU, UK, APAC, LATAM)
  • Proven track record of driving customer ROI, adoption, and revenue outcomes
  • Strong analytical skills—confident interpreting margin analysis, pricing models, shipping economics, and conversion metrics
  • Comfortable with a growth-based compensation package
  • Significant customer interaction and strong interest in building relationships
  • Creative problem solving skills that you want to apply in an ever-evolving environment
  • Ability to understand and communicate complex problems clearly and concisely to different internal and external audiences (Executives, Marketers, Engineers, Sales People, ICs)
  • Self-motivating team player who can work cross-functionally and multi-task
  • Resourceful - you might not have all the answers, but you know how to find them or who to ask for help
  • Bachelor’s degree or equivalent experience
  • Located in the United States

Benefits

  • Competitive cash and equity packages
  • Healthcare, dental, and vision
  • 401K
  • Monthly fitness stipend
  • Monthly phone/internet stipend
  • 100% remote work environment
  • Company issued laptop
  • Flexible PTO
  • Themed happy hours - bring on the Zoom comedians, pop-a-shot contests, and sip ‘n paints!
  • Annual GTM team gathering (Vegas this year!) in cities around North America and all-company offsites in Mexico
  • Learning & Development Fund for upskilling or products to improve your day-to-day work life
  • One time remote work set-up stipend to make your at-home office dazzle
  • Teammates around the world in 8 different time zones!

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