The Medical Collector coordinates the resolution of patient accounts, verifies demographic and insurance information, and pursues insurance reimbursements through phone calls and documentation. This role also involves preparing monthly reports for accounts receivable and responding to inquiries from patients and carriers.

The primary responsibility involves contacting members with delinquent accounts over 60 days past due to manage their portfolio, make recommendations for charge-offs, repossessions, and foreclosures, and assist members in restoring good standing. This role also focuses on maintaining the financial soundness of the Credit Union by achieving the lowest possible delinquency and charge-off ratios.

The specialist manages a portfolio of delinquent consumer loans, focusing on loss mitigation by providing empathetic guidance to borrowers while ensuring strict adherence to federal, state, and investor regulations. Key duties involve proactively monitoring past-due accounts, conducting borrower outreach, determining resolution paths, and managing loss mitigation documentation and communication.

The representative is responsible for following up on assigned accounts to secure payment or resolution, contacting patients, insurers, and agencies via phone or mail to expedite payment. They must also establish effective working relationships and handle inquiries and complaints related to the bad debt collection process.