Patron Services Coordinator

Regular Part-TimeClerical

Boston, MA, US

Requisition ID: 1190

Salary Range:$22.00 To $22.00 Hourly

The New England Conservatory, an independent not-for-profit institution, is recognized internationally as a leader among music schools, educating and training musicians of all ages from around the world. With approximately 750 music students representing more than 40 countries, NEC cultivates a diverse, dynamic community for students, providing them with performance opportunities and high-caliber training by 225 internationally esteemed artist-teachers and scholars. NEC pushes the boundaries of making and teaching music through college-level musical training in classical, jazz, and Contemporary Improvisation. It offers unique interdisciplinary programs such as Entrepreneurial Musicianship and Community Performances & Partnerships that empower students to create their own musical opportunities. As part of NEC's mission to make lifelong music education available to everyone, the Division of Expanded Education delivers training and performance opportunities for children, pre-college students, and adults.

JOB SUMMARY:

 

The Patron Services Coordinator supports the daily operations of the NEC Box Office & Front of House teams, with a focus on front-of-house operations, ticket sales, patron support, and student worker coordination. Reporting to the Box Office Manager, this role helps ensure a high standard of customer service and event support for NEC’s performances and rentals. This position is public-facing and interacts with NEC students, faculty, staff, rental clients, and patrons.

This is a part-time position, averaging 15 hours per week. Availability on evenings and weekends are required. 

KEY RESPONSIBILITIES:

 

• Student Staff Support 

  • Help train and guide student Box Office and Front of House workers during assigned shifts

  • Assist the Box Office Manager with ensuring that student staff fulfill their assigned shifts

  • Share responsibility for maintaining training materials and reviewing protocol documents 

  • Relay observations and issues to the Box Office Manager for performance feedback or disciplinary follow-up

• Box Office Support

  • Assist the student Box Office Attendants with processing in-person and phone orders using Patron Manager as needed

  • Monitor online sales periodically and ensure basic ticketing operations are running smoothly 

• Event Support

  • Support front-of-house operations for some NEC performances, rentals, and special events

  • Coordinate event logistics with rental clients and internal partners under the guidance of the Box Office Manager

  • Assist with special event support, such as NEC’s Commencement Ceremony or donor-focused programs 

• Patron Experience & Service Oversight 

  • Provide courteous, timely assistance to all guests and model strong customer service behavior for student staff 

  • Serve as a visible point of contact during events to assist patrons and ensure a welcoming, professional environment 

  • Respond to questions or issues escalated by student staff and ensure service standards are upheld 

• Collaboration & Coverage

  • Coordinate scheduling, responsibilities, and task coverage with other Coordinators 

  • Share updates and observations to ensure continuity across overlapping and alternating shifts 

 

NEC is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, citizenship, disability, or veteran status.

Annual Clery Report

In accordance with the federal Clery and Campus SaVE Acts, New England Conservatory of Music (NEC) commits to providing all current and prospective students and employees with access to the annual Campus Security and Fire Safety Report. This report will provide the reader with a record of statistics regarding crimes that were reported in the NEC community during the previous three years as well as College policies and procedures, in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. This report may be accessed here. A paper copy can be requested by contacting NEC's Director of Public Safety at 290 Huntington Ave, Boston, MA 02115.