Title: Customer Service Representative - Drape

Location: Atlanta United States

Job Description:

Overview

CORT is hiring immediately for a remote Customer Service Representative to support our growing Drape team in our Tradeshow and Events Division.

The Drape Customer Service Representative provides support to the Account Executives and Strategic Account Managers on a nationwide basis in the events, exhibit house, and tradeshow sales process by providing positive customer experiences, corresponding by phone and email, as well as any other administrative duties for accounts to include database management, accounts receivable, addressing client complaints, and updating client records.

Pay: $20-22 / hour depending on experience.

Schedule: Monday-Friday, 8am-5pm with ability to flex hours as needed.

This is a remote position, performed from the convenience of your home office. Expected travel to our Atlanta warehouse twice per month to assist with video shoots.

What We Offer

• Hourly pay rate; weekly pay; paid training; 40-hours/week with occasional overtime opportunities
• Promote from within culture
• Comprehensive health insurance (medical, dental, vision) available on the first of the month after your hire date
• 401(k) retirement plan with company match
• Paid vacation, sick days, and holidays
• Company-paid disability and life insurance
• Tuition reimbursement
• Employee discounts and perks

Responsibilities

• Assist Account Executives and Strategic Account Managers during the sales process by answering product questions and providing product photos.
• Serve as a liaison between Operations and Account Executives/Strategic Account Managers.
• Respond to internal drape-related inquiries and coordinate escalations to the National Drape Director as needed, including scheduling based on availability.
• Update event and tradeshow orders accurately and promptly.
• Maintain and share updated Drape Director reports with internal teams.
• Participate in drape training videos, both on-camera and behind the scenes.
• Check product availability with Operations and follow up as necessary.
• Maintain, update, and organize client records in Salesforce.
• Occasionally book travel accommodations for the Drape Team.
• Communicate regularly with Account Executives and Strategic Account Managers.
• Travel annually to CORT TSE districts across the U.S.
• Support execution of strategic initiatives while managing day-to-day operational responsibilities.
• Obtain Flame Certifications upon client request for events or tradeshows.
• Audit order changes related to pipe and drape to ensure accurate billing.
• Maintain comprehensive knowledge of CORT rental products and provide expertise to clients.
• Protect customer confidentiality and safeguard operational information.
• Other duties as assigned

Qualifications

• High school diploma or GED equivalent required.
• Previous experience in the tradeshow or events industry preferred.
• Video and Editing experience required; experience with Microsoft Clipchamp or other similar tools strongly preferred.
• 1-3 years of experience in sales environment, customer service, or administration required.
• Previous experience in Microsoft Outlook preferred.
• Previous experience with a CRM such as Salesforce preferred.
• Ability to learn new technology and systems quickly; strong organizational skills; ability to work under pressure.

Travel Requirements:

• Occasionally travel (less than 10% or as needed) required throughout the year for training or site visits.

About CORT Events

CORT, a part of Warren Buffett's Berkshire Hathaway, is the nation's leading provider of transition services, including furniture rental for home and office, event furnishings, destination services, apartment locating, touring and other services. With more than 100 offices, showrooms and clearance centers across the United States, operations in the United Kingdom and partners in more than 80 countries around the world, no other furniture rental company can match CORT's breadth of services.

Candidates must be authorized to work in the United States on a permanent basis. This position does not offer current or future visa sponsorship. CORT is not hiring remote workers in Montana, Wyoming or South Dakota. All other applicants with residencies within the continental U.S. are eligible to apply.

CORT participates in the E-Verify program.

EEO/AA Employer/Vets/Disability

Applications will be accepted on an ongoing basis; there is no set deadline to apply to this position. When it is determined that new applications will no longer be accepted, due to the positions being filled or a high volume of applicants has been received, this job advertisement will be removed.

For City of San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, CORT will consider for employment qualified applicants with arrest and conviction records.

For City of Los Angeles applicants: CORT will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

For County of Los Angeles applicants: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

For Columbia, South Carolina applicants: This position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.