Whatnot logo
Whatnot

Whatnot: Buy, Sell, Go Live

Senior Manager, Strategy & Operations – Logistics

OperationsOperationsFull TimeRemoteSeniorTeam 201-500Since 2021H1B SponsorCompany SiteLinkedIn

Location

California

Posted

2 days ago

Salary

$190K - $245K / year

Seniority

Senior

Bachelor Degree8 yrs expEnglishSQL

Job Description

• Help define the operating model and strategy to enable scalable, high-quality logistics across all of Whatnot's markets • Own carrier performance and pricing health, monitoring key metrics, managing rate structures, and driving accountability with external carrier partners • Lead operational response to shipping disruptions, building scalable processes and playbooks that ensure fast, reliable resolution for buyers and sellers • Inform the product and technology roadmap, translating operational pain points into prioritized requirements for Product and Engineering • Shape carrier network strategy, evaluating coverage gaps, managing vendor relationships, and recommending updates as Whatnot scales into new categories and geographies • Partner cross-functionally with BD, Finance, Product, and Operations as a strategic thought partner, providing data-driven recommendations to inform shipping decisions

Job Requirements

  • 8–10 years of experience in strategy and operations roles (e.g., consulting, finance, logistics, supply chain, carrier operations)
  • Demonstrated success developing and executing strategies that drive scalable, high-quality operations. Direct experience with logistics operations and multi-market shipping networks is a strong plus.
  • Ability to identify operational inefficiencies and design scalable processes, systems, and operating models. You default to repeatable systems over one-off solutions.
  • Strong analytical judgment, with the ability to synthesize quantitative and qualitative insights into clear recommendations and decisions. Proficiency in SQL or analytics platforms (e.g., Looker, Sigma, Hex).
  • Excellent communication and stakeholder management skills, with the ability to influence across Product, Engineering, Operations, and senior leadership.
  • Comfort with ambiguity and speed. You've operated in high-growth environments where the playbook didn't exist yet, and you wrote it anyway.

Benefits

  • Generous Holiday and Time off Policy
  • Health Insurance options including Medical, Dental, Vision
  • Work From Home Support
  • Home office setup allowance
  • Monthly allowance for cell phone and internet
  • Care benefits
  • Monthly allowance for wellness
  • Annual allowance towards Childcare
  • Lifetime benefit for family planning, such as adoption or fertility expenses
  • Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
  • Monthly allowance to dogfood the app
  • Parental Leave
  • 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

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