Corporate Tools is proudly, stubbornly independent. No outside investors calling the shots. It’s just us choosing customers over profits, every time. We build the behind-the-scenes tools that keep businesses running: software, LLC filings, registered agent service, website and domain registration, address services… basically all the unglamorous stuff that makes companies actually work. We’ve grown into one of the largest B2B providers in the U.S. by sticking to a simple mission: solve the real, messy, confusing problems of starting and running a business, while keeping your privacy intact and making your life a whole lot easier.
Client Experience Director
Location
Texas + 3 moreAll locations: Texas, Washington, Idaho, Utah
Posted
2 days ago
Salary
$85K / year
Seniority
Senior
Job Description
Corporate Tools in Post Falls, Idaho is searching for an experienced and successful Client Experience Director . This position is key to the support and development of our front line coaches in a contact center environment. You will also be responsible for hiring, strategy, training, performance, quality, employee satisfaction, and accountability process for all inbound customer service groups (Phone/Email/Chat). As a Client Experience Director, you will focus on people and process improvements, team building, collaboration, coaching, accountability, and recognition while you build and support our team of customer service experts. This job is coded as "Flex" which means the company does not currently require this position to be performed in office. All shifts are centered around regular business hours for Pacific Standard Time. If you are in a different time zone, you must adjust accordingly.
Wage:
$85,000/year
Benefits:
- 100% employer-paid medical, dental and vision for employees
- Annual review with raise option
- 22 days Paid Time Off accrued annually, and 4 holidays
- After 3 years, PTO increases to 29 days. Employees transition to flexible time off after 5 years with the company-not accrued, not capped, take time off when you want
- The 4 holidays are: New Year's Day, Fourth of July, Thanksgiving, and Christmas Day
- Paid Parental Leave
- Up to 6% company matching 401(k) with no vesting period
- Quarterly allowance
- Use to make your remote work set up more comfortable, for continuing education classes, a plant for your desk, coffee for your coworker, a massage for yourself... really, whatever
- Open concept office with friendly coworkers
- Creative environment where you can make a difference
- No dumb benefits like free dog walking on the weekends that snobby hipster places have to make you feel cool, but mathematically won't cost the company much money because you won't use it
- Trail Mix Bar --- oh yeah
Responsibilities:
- Training, motivating, guiding and inspiring a team of Customer Service coaches
- Ability to learn and adapt to an autonomy driven, employee focused company culture
- Ability to communicate a vision that ensures that culture is built into the fiber of our team as we rapidly grow
- Participate actively in an Operations group on a sprint schedule moving most important projects forward
- Drive initiatives and often times create projects that elevate client experience outcomes and align with operational goals
- Expert at identifying candidate strengths and risks during the hiring process
- Communicate and support new process and product roll outs and changes
- Balance organization/business focus with culture/people focus
- Collaborate across all departments to identify and improve communication and processes
- Evaluate the effectiveness of coaching, quality, recognition, collaboration, and accountability approach
- Provide guidance to employees and coaches on their personal and professional development
- Responsible for all aspects of staffing including time off, productivity, efficiency, and schedule adjustments for 150+ person multi-channel customer service team
Requirements:
- 5+ years of experience as a leader managing large teams in service delivery environment
- 2+ years leading and developing people managers
- Thoughtful and intelligent with sound business aptitude, demonstrated leadership success, and a natural ability to build a strong and self-supporting team
- Proven track record of success in people first customer service environments
- Courage to tactfully challenge existing process and/or direction to support employees and/or the business
- Ability to build trust, train, motivate and develop employees, including existing leaders
- Develop, implement, and maintain process improvements through growth and change
- Acts with integrity, demonstrating honesty, transparency, positivity, and trust
- Great attitude, fun to be around, constantly seeking to improve
- Adaptable and willing to flex with changes, promote positive change management, and help drive company initiatives
- A high threshold for navigating ambiguity and building effective solutions that scale
Benefits
- 401(K), 401(K) matching, Company-sponsored outings, Company sponsored family events, Customized development tracks, Dental insurance, Disability insurance, Flexible work schedule, Generous parental leave, Generous PTO, Health insurance, Open door policy, Life insurance, Mean gender pay gap below 10%, Open office floor plan, Paid holidays, Paid industry certifications, Paid sick days, Onsite office parking, Pet insurance, Promote from within, Relocation assistance, Remote work program, Sabbatical, Free snacks and drinks, Team based strategic planning, OKR operational model, Continuing education available during work hours, Unlimited vacation policy, Vision insurance, Mental health benefits, Home-office stipend for remote employees, Hiring practices that promote diversity
Related Guides
Related Categories
Related Job Pages
More Director Jobs
Director, Quota and Analytics
MastercardMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re building a resilient economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
The Director of Quota is responsible for executing the transformation and subsequent operations for the enterprise sales incentives quota and analytics organization, including developing globalized frameworks for quota deployment across business lines and regions. This role involves leading a team to deploy the annual quota-setting algorithm, integrate cross-functional targets, and oversee quota validation and governance processes.
The Media Director will own and lead the entire paid media strategy across digital, audio, streaming, OOH, premium publishing, sports, and experiential channels, managing a multi-million dollar annual budget for affluent men and Gen Z women. This involves setting full-funnel strategic direction, conducting deep audience research, managing vendor relationships, optimizing creative, and mentoring a direct report.
Director - Transaction Advisory Services
WipfliWipfli is an advisory firm that delivers holistic solutions to help clients navigate the modern marketplace, optimize performance and drive growth. Our more than 3,000 full-time associates deliver digital, people, strategy, risk, financial and outsourcing solutions to 54,000+ clients. "Wipfli" is the brand name under which Wipfli LLP and Wipfli Advisory LLC and its respective subsidiary entities provide professional services. Wipfli LLP and Wipfli Advisory LLC (and its respective subsidiary entities) practice in an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable law, regulations, and professional standards. Wipfli LLP is a licensed independent CPA firm that provides attest services to its clients, and Wipfli Advisory LLC provides tax and business consulting services to its clients. Wipfli Advisory LLC and its subsidiary entities are not licensed CPA firms.
Manage financial analyses, evaluate deal structures, and provide insights for clients while supervising junior members and ensuring quality deliverables.
Regional Sales Director, Public Sector - East Coast (Remote)
SimpliGov LLCAt SimpliGov, you’ll be part of a mission‑driven team transforming how government works. We help state and local agencies modernize their processes and deliver better services to their communities. As a Customer Success Associate, you will gain hands‑on experience working with customers, technology teams, and real public‑impact projects—while developing the skills and experience needed to advance into a Customer Success Manager role.
This role is responsible for managing the complete sales process from prospecting to closing deals to achieve revenue targets within the northeastern US public sector market, focusing on State agencies. The director will also develop strong client relationships and represent the company at industry events while building local partner networks.
