• Be the primary point of contact for the Machinio System Existing Client Support initiative for dedicated accounts. • Manage the support inbox and phone line for dedicated accounts, ensuring timely and professional responses. • Handle technical inquiries, troubleshoot, and escalate complex issues when necessary. • Conduct periodic check-ins to assess client satisfaction, encourage product usage, and address concerns proactively. • Deliver phone and video explanations, lead occasional training sessions, and create learning materials to support clients. • Follow up on late payments, while learning and applying effective client retention strategies. • Assist clients with updates, issues, and questions related to their Machinio System-powered website designs. • Gather client feedback and testimonials to support marketing and product improvement efforts. • Participate in weekly collaboration sessions with the Team Lead to brainstorm solutions.