Role Description

Shape the Future of Neuro Rehabilitation from Your Home Office! Are you a highly organized and proactive individual with a passion for providing exceptional support? Rehab Without Walls® invites you to join our innovative team as a Virtual Clinic Office Coordinator! In this fully remote role, you'll be the central point of contact, expertly coordinating the virtual care journey for our clients/patients through seamless use of virtual office software. You'll play a vital role in ensuring the smooth daily operations of each client's program, from meticulous record management and proactive customer service to precise billing and efficient scheduling.

If you thrive in a dynamic environment and are eager to contribute to life-changing rehabilitation, we encourage you to apply!

Responsibilities

• Provide exceptional virtual reception, greeting and assisting patients and visitors via video kiosk or phone.
• Manage referrals and inquiries, maintaining organized tracking (e.g., Excel).
• Understand and navigate various insurance benefits, including verification and obtaining authorizations.
• Create, update, and maintain patient records within the electronic medical record (EMR) system.
• Coordinate patient appointments and manage scheduling.
• Manage the patient registration process, including virtual check-in/out.
• Process payments, including collecting copays and managing account balances.
• Administer and enforce the No Show/Cancellation policy.
• Ensure accurate and timely documentation through filing, faxing, and scanning.
• Perform data entry for billing and payroll processes.
• Cultivate and maintain positive relationships with referral sources.
• Support marketing and brand awareness initiatives as needed.
• Undertake other duties as required to ensure efficient virtual clinic operations.

Qualifications

• Minimum of an associates degree with a business emphasis.
• Significant, directly related medical office experience may be considered in place of a degree.
• BA or BS in business, healthcare, or other related fields is preferred.
• Ability to multitask and manage complex computer applications.
• Minimum of two years of front and back medical office work experience.
• Professional attitude, appearance, strong customer service skills, and good judgment.
• Proficiency in advanced computer software (Microsoft Office) and data entry skills.
• Excellent organizational, customer service, and oral/written communication skills.
• Dedicated workspace with internet for remote work.
• Working ability to utilize Microsoft Office, including Outlook, Word, Excel, Teams, and PowerPoint.

Preferred Qualifications

• Prior work experience in a healthcare or call center environment.
• Strong interpersonal and customer service skills.

Physical Demands

• Individual must have the ability to stand and work or have mobility through mechanical assistance.
• Must be able to lift and carry items weighing up to 25 pounds.
• Must be able to communicate fluently both verbally and in writing.
• Primarily sedentary which requires stooping, bending, hearing, and vision in order to operate phone, computer and facsimile.

Work Environment

• Professional work environment and attire for video conferencing in a confidential setting.

Benefits

• Paid Time Off/Paid Holidays
• Medical/Dental/Vision/401K
• Work Life Balance
• Supportive Leadership and Team Environment