Role Description

The primary job function of the Claims Business Analyst is to work with business leaders, Claims Innovation, and Mercury Technology Services (MTS) to implement business solutions. Viewed as integral to the business in executing any claims decisions that may be impacted by technology.

Responsibilities

• Leads creation of in-depth test plans and conducts User Acceptance Testing to ensure that systems meet business requirements. Communicates challenges directly to MTS.
• Participates in the design of technology solutions based upon business needs.
• Responsible for innovation in one or more key business functions. Issues and interactions tend to be of medium to high complexity.
• Serves as a point person for strategic planning.
• Collaborates with management in one or more business units to align technology solutions with business strategies.
• Leads key activities on projects within the Claims Organization.
• Collects, analyzes, reviews, documents, prepares and communicates business needs within the Claims organization.
• Responsible for gathering business needs and assisting in the design of solutions through direct interaction with business units and leaders.
• Runs data queries and conducts data analysis to identify and solve business problems.
• Delivers presentations and provides project updates to Sr. Leadership, Claims employees, and partners within the organization.
• Creates training materials including job aids, process flow, etc.
• Provides training when necessary to all levels of the organization.
• Regular attendance at work on a full-time schedule of at least 8 hours and 40 hours per week.

Qualifications

• Bachelor’s or Master’s Degree in Computer Science, Information Systems, Business Administration, or other related field is desired.
• At least 5 years of relevant claims experience or equivalent combination of education and/or experience.

Requirements

• Requires ability to serve in support role in working with business leaders.
• Requires excellent customer service skills.
• Requires basic understanding of information systems, business processes, the key drivers and measures of success for the business, and the short- and long-term direction of the business and technology.
• Requires strong verbal, written, and organizational skills.
• Ability to manage conflicting priorities.

Benefits

• Competitive compensation.
• Flexibility to work from anywhere in the United States for most positions.
• Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours).
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus).
• Medical, dental, vision, life, and pet insurance.
• 401 (k) retirement savings plan with company match.
• Engaging work environment.
• Promotional opportunities.
• Education assistance.
• Professional and personal development opportunities.
• Company recognition program.
• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more.

Company Description

At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it.

Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.

We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.