Role Description

The Account Manager is part of an exciting team driving client success! This role is focused on our core clients, responsible for developing and executing a strategy for all sold-in client campaigns. Key responsibilities include:

• Coordinate with Account Managers, Senior Account Managers, Sales & Customer Success for account planning and support.
• Define and execute strategies that inspire clients and the Influenster Community, Members.
• Suggest product offerings & services that maximize client engagement & campaign success.
• Manage and properly set expectations with both internal and client stakeholders.
• Advocate on behalf of the Client and your team.
• Cross-functionally collaborate with delivery teams to meet timelines and ensure campaign success.

Success for this role will be evaluated based on each campaign meeting and surpassing its predetermined KPIs (i.e., number of member social posts, quality of posts, impressions, engagement rates, etc.) and client buildout.

Qualifications

• 1-2 years of professional experience at an agency, tech start-up, marketing or other relevant industries.
• Track record of working with clients and internal stakeholders at all levels.
• Ability to maintain strong client focus.
• Ability to work in a fast-paced environment.
• Excellent verbal and written communication skills.
• Passion, energy, and a collaborative work ethic.
• Coachability & adaptability.
• Full authorization to work in the USA, or hiring country.
• Experience in the software/e-commerce industry and/or the Retail industry.

Requirements

• Strong time management and executional skills.
• Calm under pressure.
• Confident upselling.
• Very well organized, professional, and adaptable.
• Strong presentation skills.
• Experience applying a project management methodology.
• Deadline-driven with excellent decision-making skills around time and resources.

Benefits

• Salary range: $54,425 - $81,638 a year.
• Transparent compensation structure based on multiple factors.

Company Description

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale.

• Founded in 2005, headquartered in Austin, Texas.
• Offices in North America, Europe, Asia, and Australia.
• Recognized as a Great Place to Work in multiple countries.