Role Description

As a Property Management Assistant, you will be responsible for delivering outstanding customer service and support to our tenants during their tenancy. Your job is to ensure Happy Tenants. You will also play a crucial role in assisting the Property Management Executive (PME) in various administrative and operational tasks related to the management of your portfolio of properties.

Duties and Responsibilities

• Act as the primary point of contact for tenant inquiries, concerns, and all other non-maintenance requests.
• Provide timely and courteous responses to tenant questions related to their lease, property amenities, and general information.
• Communicate with tenants on lease and HOA violations, early lease terminations, adding/removing pets, lease renewals, and all other tenant requests not related to maintenance.
• Coordinate and facilitate roommate change requests, including verifying the eligibility of new roommates and updating lease agreements accordingly.
• Prepare and coordinate service of notices and documents (i.e., notice to pay, notice to perform).
• Provide support on phone and email to prospective and current tenants.
• Ensure tenants have paid their rent in a timely manner, contact tenants who have not paid rent, and assist PME through the eviction process.
• Monitor lease renewals to ensure they are being sent to tenants and executed in a timely manner.
• Assist Property Management Executives in lease renewal negotiations.
• Address tenant complaints in a timely manner and follow up on open items regularly.
• Assist PME in administrative tasks including, but not limited to: onboarding new clients, offboarding clients, data entry steps, etc.
• Handle incoming client calls on the general call queue, provide information when possible, and direct requests to the appropriate team members as needed.
• Assist with application overflow as needed.
• All other duties as assigned.

Qualifications

• Experience working in real estate, property management, or a strong administrative and customer service background.
• Proficiency in G-Suite applications (Gmail, Drive, Word, Sheets) and property management software.
• Strong organizational and time management skills.
• Excellent communication and negotiation skills.
• Good customer service skills.
• Internet speed must be a minimum of 50 Mbps.
• This position is fully remote and you can reside in any geographic location but you must be able to work 8-5 PST hours.

Requirements

• Annual Rate of Pay: $16,640 - $18,720 ($8-9/hr.)

EEO Statement

Good Life Property Management is an Equal Employment Opportunity employer. We are committed to providing a workplace free from unlawful discrimination in any of our programs or activities. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or any other basis prohibited by applicable law.

Additionally, our organization participates in E-Verify. To learn more about E-Verify, including your rights and responsibilities, please visit: www.dhs.gov/E-Verify .