Role Description

The Project Support Coordinator is a key operational role within CFCU's Project Management Office (PMO). By providing essential administrative, organizational, and coordination support to strategic initiative owners, project managers, and cross-functional teams, the Project Support Coordinator ensures that CFCU’s initiatives and projects run smoothly by managing tactical and administrative workloads, allowing leadership and subject matter experts to focus on strategic decision-making and execution.

Position Duties & Functions

• Administrative & Organizational Support
  • Schedules and coordinates meetings, workshops, and working sessions for initiative owners and cross-functional teams across multiple departments.
  • Prepares detailed meeting agendas, takes comprehensive notes, documents decisions, and tracks follow-up actions with accountability.
  • Maintains initiative logs capturing ideas, assumptions, decisions, risks, and action items—even in early-stage, pre-project phases via enterprise approved methodologies.
  • Organizes and maintains shared folders, documents, and working drafts to ensure information accessibility and consistency across teams.
• Cross-Functional Coordination
  • Ensures business units and stakeholders understand assigned tasks, required next steps, and deadlines; follows up to confirm completion.
  • Ensures project milestones are met by proactively following up on required inputs, updates, and approvals.
  • Facilitates communication among stakeholders with different priorities and perspectives; escalates blockers when resolution requires leadership intervention.
  • Monitors alignment between PMO expectations and initiative team delivery; flags scope creep, governance gaps, or standard deviations early.
• Lightweight Planning & Pre-Execution Readiness
  • Helps initiative owners outline early-stage scope, key milestones, and resource needs before formal project authorization or charter approval.
  • Maintains preliminary timelines and schedules and drafts charters or one-page executive summaries to support leadership review and decision-making.
  • Tracks dependencies across teams and flags emerging risks early, even when project details are still forming.
  • Ensures initiative milestones are tracked, updated, and communicated to stakeholders regularly.
• Documentation & Reporting
  • Captures and maintains early-stage requirements, problem statements, and stakeholder feedback in organized, accessible formats.
  • Summarizes initiative progress, status updates, and key decisions for leadership touchpoints and Strategic Council briefings.
  • Drafts and maintains working artifacts such as action logs, issue logs, risk registers, discovery summaries, and status dashboards.
• Stakeholder Engagement
  • Coordinates with subject matter experts, vendor partners, and cross-functional teams to collect necessary information and inputs for initiatives.
  • Prepares pre-read materials, executive summaries, and decision decks for leadership review to enable fast, informed decision-making.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent.
• Experience in a matrixed, cross-functional environment or fast-paced startup/corporate setting.
• Familiarity with project management tools or Agile methodologies (Jira, Asana, Smartsheet, or similar) a plus but not required.
• Familiarity with AI tools, prompting experience and usage in a PMO environment.
• Preferred qualifications:
  • Associate's degree in business administration, project management, or related field.
  • Experience with financial services, banking, or credit union operations.
  • Experience with Agile/Scrum frameworks or Kanban methodologies.
  • Familiarity with enterprise systems (ERP, core processing, or CRM platforms).

Requirements

• Exceptional organizational and time management skills; ability to manage multiple priorities and deadlines simultaneously.
• Strong written and verbal communication skills; ability to articulate complex information clearly and concisely.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint); Google Workspace familiarity a plus.
• Detail-oriented with strong attention to accuracy, consistency, and follow-through on commitments.
• Proactive problem-solver with ability to anticipate needs and flag risks before they escalate.
• Comfortable with ambiguity; adaptable to changing priorities and emerging organizational needs.
• Professional demeanor; ability to work effectively with leaders and peers at all levels; excellent interpersonal skills.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Ability to write and speak effectively in English using correct spelling and grammar.
• Basic math skills including the ability to compute rates, ratios, and percentages using a 10-key.
• Proficient in the use of basic applications in a Windows-based environment, including Outlook, Word, and Excel. Moderate keyboard skills at 40 wpm.
• Excellent customer service skills.

Benefits

• Bonus/incentives for all regular employees.
• 401(k) with 8% company contribution.
• Medical, dental, and vision insurance for employees and dependents paid at 80%.
• PTO and paid sabbaticals.
• Tuition reimbursement.

Company Description

Chemron Federal Credit Union is one of the top-run credit unions in the country – and one of the largest, with $5 billion in assets. Our corporate culture is not stuffy: the Team Spirit Committee runs fun activities and charitable events throughout the year, and work-life balance, mutual respect, diversity, and providing a voice for every employee are all important to us.