SS E-Referral Specialist
Location
United States
Posted
2 days ago
Salary
Not specified
Seniority
Mid Level
Job Description
- $22 - $24 per hour
- Choice of PPO or HSA medical plans with free telehealth.
- Paid time off.
- Up to $1,000 in free healthcare services with Amedisys HSA plan.
- Up to $500 in wellness rewards for activities-use for spa, gym, sports, hobbies, pets and more.*
- Mental health support with up to five free counseling sessions through the Employee Assistance program.
- 401(k) with a company match.
- Family support with infertility treatment coverage*, adoption reimbursement, paid parental and family caregiver leave.
- Fleet vehicle program (restrictions apply) and mileage reimbursement.
- And more.
Responsibilities
- Serves as the first line of customer service for external and internal customers.
- Professionally responds through electronic referral platforms within the specified time requirements.
- Meets assigned key performance indicators (KPIs).
- Receives and documents patient referrals to home health services through electronic referral systems, ensuring compliance with applicable coverage criteria.
- Coordinates with care centers on ability to staff electronic referrals.
- Provides the appropriate information from the e-referral system to the intake coordinator to ensure complete referral information.
- Communicates pertinent patient information to the care center team.
- Communicates and follows up with Business Development regarding pending admissions or as directed by director of operations.
- Performs other duties as assigned.
Qualifications
- High School diploma or GED equivalent.
- Experience working in an environment where timeliness and quality of response were measured and impacted business results.
- Home health or hospice experience preferred.
- Experience in customer facing sales preferred.
Amedisys is an equal opportunity employer. All qualified employees and applicants will receive consideration for employment without regard to race, color, religion, sex, age, pregnancy, marital status, national origin, citizenship status, disability, military status, sexual orientation, genetic predisposition or carrier status or any other legally protected characteristic.
Related Guides
Related Categories
Related Job Pages
More Customer Support Jobs
Homeowner Support Representative providing customer assistance for HVAC products
Software Support Specialist - Veterinary Software
IDEXX LaboratoriesIDEXX Laboratories is a leading, publicly-traded biotechnology company founded in 1983. Specializing in pet healthcare, the company provides a range of IT-based
Provide technical support for veterinary software, troubleshoot system issues, coordinate solutions, and maintain strong customer relationships while ensuring compliance with quality management systems.
Customer Support Specialist
Sonova AGAt Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.
The Customer Support Specialist supports sales by delivering exceptional service across multiple channels, resolving inquiries, managing orders, and supporting internal teams. Responsibilities include handling high volumes of inbound calls (60–80+ daily) via phone and email to resolve issues related to orders, shipments, credits, and billing.
The representative will be responsible for answering client inquiries, providing product information, and resolving customer problems with empathy and eagerness. Duties include managing incoming calls, emails, and chats, and recording customer interactions and account changes.
