Amedisys, Inc.

This role serves as the primary customer service contact, responsible for receiving and documenting patient referrals for hospice services while ensuring compliance with coverage criteria. Key duties include coordinating necessary information gathering, communicating with clinical teams, and managing insurance verification and authorization processes.

The specialist acts as the primary customer service contact for external and internal parties, professionally managing responses through electronic referral platforms within required timeframes. This role involves receiving and documenting patient referrals for home health services via electronic systems while ensuring compliance and coordinating staffing availability with care centers.

This executive role is responsible for serving as the clinical expert, managing and overseeing clinical resources, processes, and outcomes to ensure quality patient care across an assigned geographical area. The position also ensures compliance with all local, state, federal, and accreditation standards for assigned care centers.

This role involves performing in-field orientation for business development team members, collaborating with the training team to ensure a seamless integration process. The individual will craft and conduct customized field training programs, generate real-time coaching documentation, and provide feedback to leadership to aid in team development.

The Business Development Trainer will provide training support to staff to enhance employee engagement and performance, which involves developing, coordinating, and facilitating centralized learning programs for new hires and existing representatives. Key duties include designing learning solutions based on identified needs, delivering training onsite or virtually, and preparing outcome measures to evaluate program effectiveness.

This role involves performing in-field orientation and crafting customized field training programs for business development team members, ensuring a seamless integration process. The individual will also generate real-time coaching documentation and collaborate with the training team to synthesize field insights into innovative learning solutions.

The role involves telephonically assessing physical, environmental, and emotional factors to determine hospice needs, utilizing the EHR and plan of care to provide recommendations and patient/caregiver education. Responsibilities also include collaborating with external agencies, facilitating equipment delivery, assigning field staff visits, and submitting accurate, real-time documentation.

The coordinator meets with care center leadership to assess and develop individualized patient bereavement care plans based on community, patient, and family needs, including conducting post-death risk assessments. This role directs bereavement care plans, provides support and outreach to the grieving community, and collaborates on reviewing program metrics and outcomes with leadership.