Iterable

The customer activation platform that helps brands deliver joyful experiences at massive scale.

Mid-Market Customer Success Manager

Customer Success ManagerCustomer SuccessFull TimeRemoteSeniorTeam 501-1,000Since 2013H1B SponsorCompany Site LinkedIn

Location

California + 5 more

Posted

2 days ago

Salary

$81.5K - $118K / year

Seniority

Senior

English

Job Description

• Proactively manage a book of Mid Market level ($70K - 250K+ ARR) Iterable customers • Identify new business opportunities and develop strategic initiatives for ensuring customer retention and expansion • Maintain a trusted advisor relationship with each assigned client • Lead regularly scheduled check-ins, produce Executive Business Reviews (may require onsite travel), and drive client satisfaction • Forecast retention and growth across your book of business, working closely with your Customer Account Manager (CAM) partner on expansion opportunities • Work with the Support team and other cross functional teams to triage any issues faced by your customers • Understand how customers are using Iterable and provide recommendations for product adoption to increase customer ROI realized with Iterable • Serve as the voice of the customer to prioritize feature requests and platform improvements during product discussions

Job Requirements

Ability to proactively own the entire customer experience, from onboarding through expansion
Exceptional communication and interpersonal skills
Comfort with presenting complex information to executives
Strong ability to understand technical concepts and problem-solve
Desire to teach new customers about the platform
Passion for startups, software, and SaaS products
Willingness to travel up to 25% of the time
Experience with email marketing, push or SMS software
Familiarity with technologies like APIs, HTML, CSS, and Javascript

Benefits

Paid parental leave
Competitive salaries, meaningful equity, & 401(k) plan
Medical, dental, vision, & life insurance
Community Impact Days
Fertility & Adoption Assistance
Paid Sabbatical
Flexible PTO
Monthly Employee Wellness allowance
Monthly Professional Development allowance
Pre-tax commuter benefits
Complete laptop workstation

Related Categories

Remote Customer Success Manager Jobs in the US Implementation Specialist Onboarding Specialist Customer Retention Specialist Customer Advocate Product Adoption Specialist

Related Job Pages

Remote Customer Success Manager Jobs in the US Customer Success Manager Jobs in California Remote Full-time Jobs (US)More US Remote Jobs

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