• Obtain and process authorizations for reorders • Resolve patient issues and ensure accurate reorder processing via phone, document processing and medical record validation • Ensure patients have all required medical documentation to permit billing of services as assigned • Maximize patient base through retention efforts and cross-selling via phone • Handle inbound and outbound calls from patients’ physicians and referral sources to ensure patient satisfaction • Audit configuration of supplies based on supporting documentation, formulary requirements and manufacturer capabilities • Maintain a strong understanding of medical documentation, Insurance requirements and company procedures • Maintain a high degree of confidentiality always due to access to sensitive information • Maintain regular, predictable, consistent attendance and be flexible to meet the needs of the department