• Develop customer, business development, engineering, marketing, and partner relationships: Leverage relationships to establish credibility, and lead and participate in the initial opportunity qualification, data gathering, and solution development with TTEC Digital and partners. • Lead technical teams for CCaaS implementations on client projects. • Lead customer requirements sessions both business and technical. • Ownership and responsibility for end-to-end project success including profitability and customer success. • Mentor team members. • Develop and present solutions to the client / support deal closure. • Support proposal and solution overview documents. • Operate as a contributor role for RFP response development. • Participate in client meeting solution reviews with both Sales and Partners. • Contribute to ROI business case production. • Responsible for reviewing technical efforts for all phases of the project. • Ability to communicate how the CCaaS platform works and how it can be applied to solving business needs. • Deliver the entire TTEC Digital value proposition and be a thought leader for CX Transformation. • Provide insights on competitor service offerings. • Lead delivery teams by providing coaching, mentoring and fostering the next generation of talent to enhance execution, improve productivity, and drive efficiencies. • Communicate and influence executives across the business, technology, and Partner organizations. • Manage budgets using Agile and Waterfall sizing approaches, ensuring transparency across delivery programs, and utilizing FinOps to achieve measurable results.