What we do:

Zero100 is a membership-based intelligence company that connects, informs, and inspires the world's most influential C-Level Operations & Supply Chain Officers - and their teams - to unlock the true potential of the AI and Digital Revolution. Our members use Zero100's research and advisory services to shape their supply chain strategies, and they harness the power of our community to expand their thinking, challenge their assumptions, and accelerate progress on their most important digitization and decarbonization initiatives. Headquartered in London, Zero100’s members include Nike, Walmart, Unilever, Pfizer, Google, Honeywell, General Motors, and many others.

·       The Sunday Times Best Places to Work 2025

·       The Sunday Times 100 (#43) 2025

·       LinkedIn Top 25 Start-Ups (#12) 2025

Who We're Looking For:

Note: It is a remote working role for applicants based in the US.

As an Account Director at Zero100, you will be an integral part of the team focused on delivering an exceptional customer engagement experience, with the primary focus being to retain and expand our partnerships with our existing members. You will be responsible for managing a portfolio of our members, Chief Operating Officers, Chief Supply Chain Officers and their teams across Fortune 1000 companies, building multi-threaded partnerships, aligning Zero100’s research/network/advisory capabilities to member priorities, and ensuring high engagement and measurable value realization.

What you’ll do (Key Responsibilities):

• Own the commercial plan for a defined book of business, including renewal strategy, pricing/packaging conversations (where relevant), forecasting, and contract execution.
• Drive retention and expansion by mapping stakeholder needs, building annual engagement plans, and identifying/closing upsell opportunities (additional memberships, add-on services, expanded access across regions/teams, etc.).
• Build and maintain trusted, executive-level relationships (C-suite and direct reports), acting as a thought partner to help leaders apply Zero100 insights to their biggest operational and supply chain priorities.
• Lead value delivery and engagement: ensure members are actively using Zero100 research, participating in peer forums, attending events/briefings, and connecting with relevant experts and peers.
• Multi-thread accounts across senior sponsors, day-to-day champions, and procurement/finance to reduce churn risk and support expansion.
• Partner closely with Research, Product and Delivery teams to match the right content, programming and advisory to each account and to surface opportunities for improvement.
• Monitor account health using engagement data, renewal signals and member feedback; proactively mitigate risk and create clear action plans.
• Act as the voice of the customer: share trends, competitive intel, and product/content feedback to improve the member experience.

What success looks like

In the first 6–12 months, you will:

• Establish executive relationships across accounts and deliver consistent engagement
• Deliver strong gross retention and drive net revenue retention through expansion
• Build repeatable account plans that connect member priorities to Zero100 programs and measurable outcomes