• Provide bilingual patient support (English/Spanish) for scheduling, reschedules, and cancellations. • Provide patient support for scheduling, reschedules, and cancellations. • Process medical record requests accurately and efficiently. • Manage care plan adjustments, including transfers or patient loss coordination. • Navigate multiple systems to update records and communication preferences. • Collaborate with therapists and internal teams to resolve patient escalations. • Deliver clear, empathetic communication and excellent service. • Use ticketing tools to escalate complex issues appropriately. • Maintain compliance, accuracy, and detailed documentation in all interactions.