• Design solution architecture for Teleport in a customer environment • Deploy and configure Teleport in a customer environment as well as communicate implementation best practices to the customer. • Act as a point person for all technical issues, providing triage and troubleshooting, and escalating to engineering for high complexity cases. • Develop, maintain and deliver customized training; evangelize the solution to a wider customer organization. • Plan and deliver Quarterly Business Results meetings for customers. Drive adoption within the customer organization; plan and assist with an enterprise-wide rollout of Teleport. • Maintain strong working relationships with key client stakeholders and expand relationships into other parts of the organization. • Document the customer's business goals and challenges to align Teleport to provide the most value possible. • Serve as a subject matter expert on existing and upcoming Teleport solutions for both customers and other Customer Solutions engineers, staying up to date on the latest solutions. • Work closely with Sales and Product to identify customer needs associated with tangible upsell and cross-sell opportunities. • Collaborate with Sales and Product to provide valuable feedback for product improvement. • Support our broader Teleport customer base seeking new solutions and best practice recommendations.