OptiMantra logo
OptiMantra

Practice Automation For Integrative & Wellness Practitioners

Onboarding & Implementation Manager

Implementation SpecialistCustomer SuccessFull TimeRemoteMid LevelTeam 11-50Since 2011Company SiteLinkedIn

Location

United States

Posted

2 days ago

Salary

Not specified

Seniority

Mid Level

2 yrs expEnglish

Job Description

• Lead the onboarding process from initial kickoff to successful go-live. • Deliver engaging training sessions and walk clinics through system setup. • Simplify complex workflows by explaining settings and best practices in clear, actionable terms. • Own the customer relationship during onboarding, ensuring responsiveness and clarity at every step. • Monitor progress and mitigate risks through proactive communication and issue resolution. • Collaborate cross-functionally with Support, Product, and Engineering to address questions and remove blockers. • Drive continuous improvement by sharing ideas to enhance onboarding processes, training materials, and team operations.

Job Requirements

  • 2+ years SaaS onboarding experience or hands-on EHR/practice operations experience (MA, clinical support, office manager, superuser, or anyone who has trained others on an EHR)
  • Strong communication skills, both written and verbal
  • Ability to break down complex information into clear, customer-friendly guidance
  • Confidence leading video calls and training sessions
  • Strong organization and time-management skills
  • Curiosity, empathy, and a customer-first mindset
  • Nice to have: Experience in healthcare technology, software training and onboarding, or practice operations.

Benefits

  • Competitive compensation based on experience
  • Paid Time Off and company holidays
  • Comprehensive health, dental and vision benefits
  • Short-term and long-term disability Insurance
  • 401k plan with matching company contribution
  • Real ownership and impact in a fast-growing health tech company

Related Job Pages

More Implementation Specialist Jobs

BillingPlatform logo

Implementation Manager

BillingPlatform

One Platform, Infinite Possibilities

Implementation Specialist2 days ago
Full TimeRemoteTeam 201-500Since 2012

Implementation Manager leading customer-facing implementations for SaaS company

ERP
United States
Moon Social logo

Implementation Manager

Moon Social

Scaling businesses and personal brands with viral content.

Implementation Specialist2 days ago
Full TimeRemoteTeam 1-10Since 2023

Implementation Manager overseeing client onboarding and product catalog setup

United States
First Advantage logo

Professional Services Manager (US Remote)

First Advantage

First Advantage delivers comprehensive background check solutions and insights that enable employers and housing providers to make confident choices, reduce risk, and maintain compliance. With offices in 26 locations and a staff of 4,000+ employees, First Advantage leverages leading technology and the industry’s largest global capabilities to complete background checks in 200+ countries and territories. If you’re looking for employee or tenant background check solutions that enable fast and reliable decision making, we’re your First Advantage. For more detailed information on First Advantage products and services, visit fadv.com.

Implementation Specialist2 days ago
Full TimeRemoteTeam 3,712Since 2003

This role leads the end-to-end implementation lifecycle for Mid-Market customers, focusing on structured, scalable programs to accelerate time to value and revenue objectives. Responsibilities include managing customer-centric project plans, gathering requirements, configuring screening programs, and coordinating internal teams for on-time delivery.

Project ManagementCustomer OnboardingSystem ConfigurationTestingDocumentationCross-functional CollaborationRisk ManagementProcess Improvement
United States
$90K - $110K / year
Dentsply Sirona logo

Clinical Implementation Specialist - Technology

Dentsply Sirona

Dentsply Sirona is a market-leading global manufacturer of products and technologies for the dental profession. In past hiring, the company has posted 100% remo

Implementation Specialist2 days ago
Full TimeRemote

Deliver in-person clinical education and training on digital dentistry workflows, provide comprehensive support to customers and teams, and identify workflow gaps to enhance adoption and improve clinical outcomes.

Remote