• Oversee the operational delivery of BAFT’s on-demand certificate and custom training programs, managing project timelines, milestones, and deliverables with instructional designers, content director, trainers and other stakeholders. • Coordinate across internal BAFT teams to ensure smooth launches and updates. • Track dependencies, deliverables, and status updates to ensure all project elements are completed on time and within scope. • Serve as the main point of contact for 3 rd party providers (ie. instructional designers and trainers), QA testing, and post-launch maintenance. • Support Logistics Director on workshops, webinars and other custom training programs. • Manage course setup and configuration in the Elevate LMS, ensuring accuracy in pricing, descriptions, and course content. • Act as first-line of support for student access, enrollment, and payment issues. • Generate and distribute LMS performance reports (enrollment, completions, revenue, student progress).