• Own daily operational performance across active markets, ensuring smooth care delivery, provider satisfaction, and patient experience • Serve as the primary operational escalation point for market-level issues, quickly diagnosing root causes and driving resolution • Partner with Market Ops Managers to ensure consistent execution while allowing for thoughtful local variation • Support market launches by coordinating operational readiness across clinical, staffing, workflows, and tooling • Lead the design, implementation, and continuous improvement of operational tools and systems that support care delivery • Partner closely with Product and Clinical Operations to translate real-world operational needs into scalable technical solutions • Ensure systems are intuitive for frontline teams and reduce administrative burden rather than adding complexity • Identify gaps in tooling or process and prioritize fixes that improve reliability, efficiency, and scalability • Build and maintain core operational processes, SOPs, and playbooks that enable consistent execution across markets • Act as the connective tissue between Clinical Operations, Product, Market Ops, and central Operations teams • Define and monitor operational KPIs tied to care delivery, capacity, responsiveness, and market performance • Build, lead, and develop a high-performing operations team, including Market Ops Managers and centralized ops roles.