• The Field Operations Specialist (FOS) manages specified OEM automotive fixed operations clients within assigned territory and specializes in client satisfaction, customer retention, increasing marketing performance, and selling new solutions. • Represents the face of the brand by conducting daily in-person aftersales marketing consultations. • Manages all client-facing aspects of the relationship: marketing consultations, data analysis, offer selection, creative options, billing questions, etc. • Builds and maintains positive relationships with new and existing dealer clients. • Conducts up to three (3) one-hour dealership consultations each day, providing data analysis and continuous improvement recommendations on marketing creative, offers, and cadence. • Partners with designated OEM field representatives to coordinate marketing improvements and facilitates joint dealership consultations. • Understands and drives key performance indicator (KPI) improvement. • Examines client performance (reporting, direct observation, etc.) to identify areas of opportunity for improvement within the fixed operations. • Proactively communicates to clients (up to Dealer Principal / General Manager levels). Establishes and maintains a solid business relationship with dealership personnel. • Effectively communicates OEM program’s value proposition and aligns it with the dealers’ goals. • Manages the retention, product penetration, and growth of assigned dealerships.