• Lead client-facing sessions (onsite and remote) to gather, validate, and refine business requirements • Advise customers on industry best practices and BillingPlatform standards • Drive business process redesign conversations and obtain requirement sign-off • Document current-state and future-state business process flows, ensuring traceability to system design • Identify and communicate gaps between customer requirements and existing platform functionality • Translate business requirements into system design, configuration, and workflows within BillingPlatform • Configure the application using standard BillingPlatform configuration functions • Perform application testing and validation to ensure quality and consistency • Support or advise customers on data migration activities, including data mapping and validation • Identify system gaps and collaborate with stakeholders on recommended solutions or enhancements • Partner with Project Managers to ensure scope, schedule, and deliverables are achieved • Collaborate with Solution Architects, Business Analysts / Senior Consultants, and offshore configuration teams • Escalate and help resolve risks, issues, or design challenges in collaboration with Product and Engineering • Deliver tailored training to client users and administrators • Lead system demonstrations and user acceptance testing (UAT) sessions • Support change management by helping customers adopt new processes and capabilities