• Lead the Print Solutions organization. Develop a high-performing team across design, card and print production, vendor management, and workflow automation. Define the vision for print at evermore, foster a culture of operational excellence, and serve as the primary cross-functional stakeholder for Implementation, Product Engineering, Finance, and Legal/Compliance. • Own card personalization and fulfillment end-to-end. Drive strategy across the full card production lifecycle — from design, material procurement, embossing, and secure member delivery. Ensure operations meet payment scheme standards and data security requirements, and partner with Product and Engineering to build dynamic, configurable production workflows that scale across benefit types and client configurations. • Drive cost efficiency and vendor supply chain performance. Negotiate emboss and print vendor contracts to incentivize SLA performance and deliver ongoing savings through competitive bidding. Establish a governance framework covering vendor risk, SLA accountability, cost monitoring, and business continuity. • Ensure operational reliability and quality. Build a vendor monitoring and alerting system to eliminate out-of-stock events and catch SLA misses in real time. Drive the scheduling, QA, and fulfillment phases of the print production lifecycle, ensuring jobs are delivered at quality and on time against client and vendor deadlines. • Automate and improve material creation. Lead the initiative to make collateral creation fast and error-free — mapping the print process end-to-end and automating workflows from client requirements receipt through production and delivery. Own the collateral review and approval process, manage versioned materials across client configurations, and guide design as they build scalable, high-quality print templates for cards and carriers, benefit catalogs, and ad-hoc member communications. • Report, forecast, and continuously improve. Define and own KPIs for print and card operations, build daily operational and executive-level performance reporting, and drive budgeting and forecasting for the organization. Introduce structured process reviews, vendor scorecards, and post-launch retrospectives to sustain operational gains over time.