• Provide prompt, accurate, and friendly customer service to our existing clients. • Respond to underwriting requests. • Answer agency inbound calls. • Add additional lines of insurance at customer request. • Identify gaps in coverage and offer products to properly protect customers. • Assist in contacting customers to get signature documents returned. • Attach documents. • Assist with general customer questions. • Assist in answering phones. • Assist agent and sales associates complete tasks as directed.